c778 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how c778 collects, uses, and protects your information.
Last updated: January 2026
c778 places the highest priority on the privacy of its users. In this privacy policy, we clearly describe what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information. Please read this policy carefully before using the c778 platform.
Section 1: Definitions and Scope
Scope of Application
This privacy policy applies to the c778 website, mobile platform, and all related services. This policy takes effect when you use any c778 service, register, or contact us.
Key Terms
- "Personal Information" — Any information that can directly or indirectly identify a person, such as name, address, email, phone number, financial information, etc.
- "Processing" — Any operation involving the collection, storage, use, transmission, or deletion of personal information.
- "User" — Any registered or unregistered person who uses our services on the c778 platform.
- "Cookie" — A small data file stored on your device while browsing a website.
Section 2: Information Collection
Information You Provide
We collect information you voluntarily provide during registration on c778 and while using our services. This includes:
- Full name and date of birth
- Email address and contact information
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, bank details)
- Account username and password
- Information provided to support services and communication history
Automatically Collected Information
Some information is collected automatically while you use the c778 platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Page view history, session duration, and click patterns
- Geographic location (at country or region level)
- Referral source and information from search engines
Cookies and Tracking Technologies
The c778 platform uses cookies and similar technologies. Through these, we remember your preferences, ensure security, and improve platform performance. You can control cookies through your browser settings, though disabling certain cookies may limit platform functionality.
We only use necessary and functional cookies. Third-party advertising cookies are not used on our platform.
Section 3: Purpose of Information Use
Account Management
We use your information to create, verify, and manage your c778 account. This includes age verification (confirming 21+), identity verification, and account security.
Financial Transaction Processing
Your payment information is required to securely manage deposit and withdrawal services. This information is used to complete transactions securely via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer Service
Our 24/7 live chat support team uses your account and transaction information to resolve your issues. This helps us assist you quickly and effectively.
Security and Fraud Prevention
To maintain the security of the c778 platform, prevent unauthorized access, and detect potential fraud, we use automated systems that analyze information about your activity.
Service Improvement and Personalization
By analyzing your gaming preferences and behavior, we create a more relevant experience for you. Promotions, bonus offers, and game recommendations may be customized according to your personal preferences. You can opt out of these personalized communications at any time.
Legal Compliance and Responsible Gaming
We use your information to comply with applicable laws and regulations. As part of our responsible gaming program, we monitor unusual gaming behavior and take action when needed. Information is also used for financial monitoring and anti-money laundering purposes.
Section 4: Sharing Information with Third Parties
c778 does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. All such partners are governed by their own privacy policies and follow high-standard security protocols.
Technology and Service Providers
We work with trusted technology partners to operate the c778 platform. These partners (such as server hosting and cybersecurity providers) have limited access to your information solely for the purpose of providing specific services, and they are bound by confidentiality agreements.
Legal Obligations
We may be required to disclose information in response to court orders, valid requests from law enforcement agencies, or applicable legal obligations. In such cases, we will provide only the information legally required.
c778 never sells or transfers your information to commercial advertisers or unrelated third parties.
Section 5: Data Security Measures
SSL Encryption
All data transmission on the c778 platform is secured through SSL/TLS encryption technology. This means all information sent between you and our servers is encrypted and cannot be read by any unauthorized party.
Secure Data Storage
Your personal information is stored on secured servers. Sensitive data such as passwords are stored in hashed form, and financial information is kept in encrypted databases. Our security team conducts regular system audits.
Access Controls
Only authorized staff can access your personal information, and they have access only to the information necessary for their work. All our staff are trained in privacy practices and are bound by contract.
Response to Security Breaches
If we become aware of a data security breach that may put your information at risk, we will notify the relevant authorities and inform affected users as quickly as possible. We will assist you in taking the necessary protective measures.
Section 6: Data Retention and Deletion
Data Retention Period
We retain your personal information for as long as your c778 account is active or as needed to provide our services. Even after account closure, some information may be kept for a specified period for the following reasons:
- To fulfill legal obligations (generally up to five years)
- For dispute resolution and establishing legal claims
- To comply with financial audit and anti-money laundering regulations
Request for Data Deletion
If you wish to close your account or request deletion of your personal information, please contact our support team. We will delete information that falls outside legal obligations within a reasonable time.
Please note: Records of financial transactions must be retained for a specified period for legal reasons, even after account closure.
Section 7: Your Rights
As a c778 user, you have the following rights:
Right of Access
You have the right to know what information we hold about you. You can request a copy of your stored information at any time.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected or updated.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited, such as while a dispute about the accuracy of the information is ongoing.
Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or messages at any time. To do so, contact our support team or use the "unsubscribe" option in the message.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will review your request within a reasonable time and respond accordingly. We may ask for some information to verify your identity.
Section 8: Protection of Minors
Age Restriction
c778 services are for users aged 21 and above only. We do not intentionally collect personal information from minors. Age verification is mandatory at the time of registration. If we learn that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you know that a minor is using our platform, please notify our support team immediately.
Section 9: Policy Changes and Updates
Notice of Changes
c778 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- Sending a notice to your registered email
- Displaying a notification when you log in to the platform
- Updating the last updated date on this page
If you continue to use c778 services after the updated policy is published, you will be considered to have accepted the updated policy.
Previous Versions
For previous versions of this privacy policy, please contact our support team. We retain previous versions under our data retention policy.
Section 10: Contact and Complaints
Privacy Complaints
If you have any concerns or complaints about the processing of your personal information, please contact us. We will review your complaint with due care and attempt to resolve it within a reasonable time.
Our privacy team is always ready to answer any of your questions. For requests to access, correct, or delete information, or for any privacy-related matter, please reach us through the contact details below.
Contact Us
For any privacy-related request, please write "Privacy Request" in the subject line of your email.