c778 Terms and Conditions

1. General Provisions

c778 (hereinafter referred to as the "Platform", "we", or "Company") is an online casino and betting platform that provides various gaming services for users in Bangladesh. These terms and conditions (hereinafter referred to as the "Terms") apply to the use of the c778 platform and all its services.

By accessing, registering on, or using any service of this platform, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

c778 reserves the right to change, amend, or update these Terms at any time, for any reason, without prior notice. Continued use of the platform after revised Terms are published will be considered acceptance of the new Terms.

1.1 Definitions

• "Platform" refers to the c778 website, mobile application, and all related services.
• "User" refers to any person who holds a registered account on the c778 platform.
• "Account" refers to a personal account registered with c778.
• "Bonus Funds" refers to money received through promotions that can be used under specific conditions.
• "Cash Funds" refers to real money deposited directly.

2. Eligibility and Age Requirements

The following eligibility requirements must be met to use the c778 platform:

• You must be at least 21 years of age. This platform is only for those who are 21 years of age or older.
• You must be a legally competent person and must not have been declared ineligible by any court.
• You must have a valid Bangladeshi mobile number and identification document.
• If you are undergoing treatment for gaming addiction or are enrolled in self-exclusion, registration is prohibited.
• c778 may request identification from any user for age verification purposes.

Opening an account on behalf of a minor or helping them access the platform is strictly prohibited. If any such incident is detected, the account will be closed immediately and the associated funds may be forfeited.

3. Account Registration

3.1 Registration Process

To open an account with c778, you must provide accurate and complete information. Opening an account with false information is a violation of these Terms and may result in account closure.

• Each user may hold only one account. Multiple accounts are prohibited.
• Only one account is permitted per household or per IP address.
• The name, date of birth, and phone number provided at the time of registration must be accurate.
• A national identity card or passport may be requested for KYC (Know Your Customer) verification.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Sharing login details with third parties is prohibited. If you suspect unauthorized access, please notify our support team immediately.

4. Bonuses and Promotions

4.1 Welcome Bonus

c778 offers a 200% welcome bonus for new users, up to a maximum of ৳20,000. The following conditions apply to this bonus:

• A minimum deposit of ৳100 is required to receive the bonus.
• To withdraw bonus funds, a wagering requirement of 10 times the total deposit and bonus amount must be met (10x wagering).
• Bonus funds cannot be withdrawn directly before the wagering requirement is met.
• While a bonus is active, the contribution of bets in certain games may be limited.
• The welcome bonus can only be received once per account.

4.2 Other Promotions

c778 regularly offers reload bonuses, cashback offers, and special occasion promotions. Each promotion has its own rules, which are detailed on the relevant offer page. Attempting to abuse or exploit promotions may result in account closure.

4.3 VIP Program

c778's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is available at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

Advancement through VIP tiers depends on your overall activity and gaming history on the platform. Cashback is added to the account every Monday at a set time.

5. Deposits and Withdrawals

5.1 Deposit Terms

The following methods can be used to deposit funds into c778: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 for all methods.

• You must use a payment method registered in your own name when making a deposit.
• Depositing funds through a third party is strictly prohibited.
• c778 does not charge any additional fees on deposits, however fees from the payment service provider may apply.
• c778 reserves the right to suspend a transaction if money laundering or illegal activity is suspected.

5.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour.

• Withdrawals can only be made to the same payment method used for the deposit.
• KYC verification may need to be completed before the first withdrawal.
• The wagering requirement must be met before bonus funds can be withdrawn.
• Additional verification may be carried out for unusual or suspicious withdrawals.
• Processing may be delayed due to public holidays or banking disruptions.

6. Gaming Rules

Gaming at c778 is conducted fairly and transparently. The outcome of all games is determined by Random Number Generator (RNG) technology, which is independently audited.

• Each game is operated according to its own provider's rules.
• The result of a game may be voided due to a technical error, and the relevant bet amount will be refunded.
• If the internet connection is lost during a game, the result will be determined based on the last saved data.
• c778 reserves the right to make any game temporarily unavailable at any time.
• The rules of live casino games are displayed at the relevant game table.

6.1 Betting Limits

Each game and betting market has specific minimum and maximum bet limits that are clearly shown in the game interface. c778 reserves the right to adjust the betting limits of any user as needed.

7. Prohibited Activities

The following activities are strictly prohibited on the c778 platform and may result in account closure and forfeiture of funds:

• Creating multiple accounts or using another person's account.
• Placing strategic bets with the intention of abusing bonuses (bonus abuse).
• Using automated software, bots, or artificial intelligence to play games.
• Using any technical error or vulnerability of the platform for personal advantage.
• Misconduct, threats, or harassment toward other users or staff.
• Money laundering or depositing funds obtained from illegal sources.
• Attempting to influence game outcomes by colluding with other users.
• Filing false complaints or claims against c778.
• Depositing funds using fraudulent payment methods.

c778 always complies with anti-fraud and anti-money laundering (AML) regulations and reserves the right to report suspicious activities to the relevant authorities.

8. Account Suspension and Closure

8.1 Closure by c778

c778 may suspend or permanently close any account without notice in the following circumstances:

• In the event of a violation of any clause of these Terms.
• If false information is provided or identity fraud is detected.
• If illegal activity or fraud is suspected.
• In the event of failure or non-cooperation with KYC verification.
• If evidence of involvement in any one of the prohibited activities is found.

8.2 Closure by the User

Any user may voluntarily close their account. To do so, please contact us via live chat or email. Available cash funds may be withdrawn before the account is closed.

9. Responsible Gaming

c778 places the highest priority on responsible gaming. We believe gaming is a form of entertainment, not a source of income. The following features are available to users:

• Setting deposit limits (daily, weekly, monthly).
• Gaming break or temporary self-exclusion facility.
• The right to apply for permanent self-exclusion.
• The ability to review gaming activity history.

Gaming addiction is a serious problem. If you or someone close to you is facing difficulties, please contact our support team. For more information, visit our Responsible Gaming page.

10. Privacy

c778 takes the protection of your personal information very seriously. We use SSL encryption and advanced security technology to keep your information safe.

Details on how your personal information is collected, stored and used can be found on our Privacy Policy page. The Privacy Policy is considered an integral part of these terms and conditions.

Your information will not be shared with third parties except when required by legal obligations or regulatory authority requests.

11. Limitation of Liability

c778 bears no liability in the following cases:

• If a gaming session is interrupted due to internet disruption or technical error.
• If losses occur due to delays or failures in third-party payment systems.
• If losses result from unauthorized access to an account (where caused by the user's own negligence).
• If a user's expectations regarding game outcomes are not met.
• In cases of indirect, incidental or consequential loss.
• If the service is unavailable due to natural disaster, government order or any other unavoidable reason.

In any claim, c778's maximum liability shall be limited to the principal amount paid in the relevant transaction.

12. Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We make every effort to resolve all complaints sincerely and promptly.

12.1 Complaints Process

• To submit a complaint, contact us via 24/7 live chat or email.
• Acknowledgement of receipt of a complaint will be provided within 24 hours.
• For complex disputes, a full investigation may take up to 30 business days.
• c778's decision shall be considered final unless challenged through legal proceedings.

12.2 Applicable Law

These terms and conditions and all transactions with c778 shall be governed in accordance with applicable international gaming regulations. Any legal dispute will be resolved through dialogue and mediation.

13. Changes to Terms and Conditions

c778 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Updated terms and conditions will take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the new terms. The latest terms and conditions will always be available on this page.

If any change is not acceptable to you, you may request to close your account.

14. Contact

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• 24/7 Live Chat — speak with us directly in Bengali on the platform
• Email: [email protected]

Our support team is ready to assist you in Bengali, seven days a week, twenty-four hours a day.